> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatmode.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

The Conversations section in Chatmode allows you to view and manage all interactions between your AI agents and users across different environments.

## Conversation List View

The main Conversation page provides a list view of all ongoing and past conversations:

* Active conversations requiring attention
* Recently resolved conversations
* Filters for narrowing down the view (see Search and Filters below)

## Viewing Conversations

Each conversation entry displays key information:

* User identifier or name (if available)
* Environment where the conversation occurred
* Associated Lead (if any)
* Start time and duration
* Status (Active, Resolved, Archived)
* Priority level (if assigned)

### Conversation Details

Clicking on a conversation opens the detailed view, showing:

* Complete message history between user and agent
* Metadata about each message (timestamp, token usage)
* User information and context
* Agent responses and actions taken
* Attachments or files shared during the conversation (if supported)

## Managing Conversations

### Conversation Status

Conversations can have one of three statuses:

* **Active**: Ongoing conversations that may require attention or are being handled by the AI.
* **Resolved**: Completed conversations where the user's needs were addressed.
* **Archived**: Older conversations moved to storage for reference.

To change a conversation's status:

1. Open the conversation details
2. Click the status dropdown in the top-right
3. Select the new status
4. Add an optional note about the status change

### Assigning Conversations

For team collaboration, you can assign conversations to specific team members:

1. Open the conversation details
2. Click on "Assign" in the sidebar
3. Select a team member from the dropdown
4. Optionally add a note about the assignment

The assigned team member will receive a notification and can take over managing the conversation.

### Priority Levels

Set priority levels to highlight conversations that need immediate attention:

* **High**: Urgent issues requiring immediate response
* **Medium**: Important matters that should be addressed soon
* **Low**: Routine conversations that can be handled in regular order

## Conversation Search and Filters

Find specific conversations using the available filters and search bar:

* **Text Search**: Find conversations containing specific words or phrases within messages or associated lead names.
* **Date Range**: Filter by time period (filter implementation may need verification).
* **Environment**: View conversations from specific environments.
* **Status**: Filter by Active, Resolved, or Archived status.
* **Assigned Team Member**: Filter by the team member assigned to the conversation (including unassigned).
* **Priority**: Filter by priority level.

## Best Practices

1. **Regular Review**: Schedule time to review conversations for quality and insights.
2. **Team Coordination**: Establish clear guidelines for assigning conversations and managing statuses/priorities.
3. **User Privacy**: Be mindful of sensitive information in conversations.
4. **Learn and Improve**: Use conversation insights to improve your agents' prompts and training.
5. **Response Templates**: Create standardized responses for common scenarios handled by team members.

## Next Steps

* [Train your agents](/en/features/trainings) based on insights from real conversations
* [Optimize your environments](/en/features/environments) for better user experience