The Dashboard provides a high-level overview of your key performance metrics and customer engagement activity within Chatmode.

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Conversation Activity

This chart displays the total number of conversations initiated over a selected time period. It helps you visualize trends in user engagement.

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Filters

You can filter the Conversation Activity chart using the following controls:

  1. Agent Filter: Located at the top-right, this dropdown allows you to view conversations for:

    • All Agents: Includes conversations handled by any of your agents.
    • Specific Agent: Select a single agent to see only the conversations they were involved in.

  2. Time Range Filter: Also at the top-right, this dropdown lets you select the period for the chart:

    • Last 24 hours
    • Last 7 days
    • Last 30 days
    • Last 90 days

The chart will automatically update when you change the filters.

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Other Metrics (Example)

(Note: The dashboard may evolve to include other key metrics in the future, such as Average Resolution Time, Customer Satisfaction Scores, or Lead Capture Rates. This section can be updated as new widgets are added.)

The dashboard serves as your central hub. From here, you can easily navigate to other sections using the sidebar to manage your agents, review conversations in detail, configure settings, and more.